Welcome to Novaq, a health and safety companion designed to help families monitor and support their elderly loved ones.
By downloading or using the Novaq mobile app or accessing our website (novq.app), you agree to these Terms of Service.
Important
If you do not agree to these terms, please do not use our services.
1.Overview
Novaq provides tools to help elders, families, and caregivers monitor health data, set reminders, and stay connected.
These Terms apply to all users — including patients (elders using the Novaq app), caregivers, and family dashboard users.
Data Access & Ownership
As a patient, your health data belongs to you. As a family member, you access health and wellness data that belongs to your elder, shared through the NovaSphere permission system configured in the Novaq app. If a patient is also linked to a care organization through Novaq for Business, that organization may also have access to the same data, as well as the ability to add medications, schedule items, and other care-related entries as part of their care delivery.
2.Eligibility
To use Novaq, you must meet the following criteria:
- —You must be at least 18 years of age to use Novaq. No exceptions.
- —Novaq is strictly prohibited for individuals under the age of 18. There is no parental or guardian consent option.
- —If we discover that a user is under 18, their account will be terminated immediately and all associated data will be deleted.
- —You agree that all information you provide is accurate and up to date.
3.Accounts and Access
When you sign up, you provide an email (for the elder account) and create a unique username (for family dashboard access).
- —Keep your login details confidential. You're responsible for any activity under your account.
- —You agree not to share your login credentials publicly or impersonate someone else.
- —You must log out if you access the portal on a public device. In such cases, responsibility and liability for unauthorized data access rest with you.
4.Service Plan
Novaq is completely free for all individual users and their families/caregivers. There are no paid tiers, subscriptions, or feature gates.
Novaq
Free- Health Log blood pressure, heart rate, blood sugar, sleep hours & mood — with weekly charts, daily reminder notifications & cloud sync
- Medication Manager Per-dose scheduling with day-of-week reminders, adherence tracking, missed-dose alerts to family & cross-device cloud sync
- Schedule To-dos, appointments & habits with day-of-week reminders, care assistance requests, offline queuing & cross-device sync
- Care Plan Personalized care plans authored by care providers via Novaq for Business detailing care routines, special instructions, and health directives. Synchronized and accessible to care receiver and family caregivers in read-only but request for changes can be sent to care providers at anytime.* Org Connect
- Nova AI Assistant Gemini-powered conversational AI with speech-to-text, text-to-speech, schedule/health/medication tool calls & persistent conversation history
- Daily Updates Novaq sends daily automated updates based on the daily goals to your family and/or caregivers about your physical well-being, health, schedule, and medication adherence so they know how you're doing.
- NovaSphere Create & manage family member profiles with granular permissions — chat, health data, alerts, schedules & medications — with shareable access links→ Family Dashboard
- Family Dashboard Web-based panel where NovaSphere members access chat, vitals, alerts, medications, care plans, home visits & schedule management← NovaSphere
- Secure Messaging Real-time encrypted chats across mobile & web — family-to-family, care team-to-patient, and NovaSphere sibling messaging with reply threading, unread tracking, voice notes support & paginated history
- Organization Connect Enter your care provider's org code at sign-up to link your account to a Novaq for Business organization for seamless care plan access, coordination and remote monitoring between you, families and your care provider's staff
- Proactive Alerts Automatic family notifications for geofence breaches, missed medications, health anomalies & emergencies — with severity levels (critical, high, medium)
- Nebula Vault Four-tab secure vault — document storage with categories, financial records, end-of-life wishes with guided prompts & post-life director assignments — all exportable as PDF
- Nova Desk Upload documents or snap photos for Gemini-powered analysis — extracts key information, enhances content & generates shareable PDF reports
- Data Export Generate health report PDFs and FHIR-compliant JSON EHR exports with date-range filtering & recent export history
- Geofencing Create up to 7 named safe zones with configurable radius, address search, background location monitoring & real-time breach alerts
- Puzzle Sudoku brain training with difficulty levels, notes, hints & timed sessions
- Workout Senior fitness plans with guided exercises, video demos, streak tracking & calorie logging
- Sleep Ambient ASMR soundscapes — meditation music & nature sounds — with a sleep timer & built-in sleep tracking
Coming in v2
- SOS Alert System One-tap emergency alerts with SMS & location sharing
- Marketplace Browse health devices, caregivers & healthcare facilities
- The Hub Social connection platform for elders & families
- Devices & Health Connect Pair Bluetooth health devices & link external data sources — EHR systems, pharmacy & Rx, wearable health data & lab results — for automatic reporting
5.Data Collection and Privacy
Novaq collects only data necessary to provide its services — such as activity data, reminders, or SOS alerts.
- —We do not sell personal data to advertisers.
- —By using Novaq, you consent to data storage and processing for health tracking.
- —We may use anonymized, de-identified, and aggregated health data to improve our AI's clinical reasoning capabilities, develop new features, and advance health research. Your personal information is never identifiable in this process.
- —Anonymized data may also be used to train and improve AI models that power Novaq's services and, in the future, related health technology products offered by Novq LTD.
Organization & Family Data Access
If a patient is linked to a Novaq for Business organization, certain data (vitals, medications, schedules, alerts) may also be visible to that organization's authorized staff. The organization may also add or modify medications and schedule items as part of their care delivery. Patients can unlink from any organization at any time.
Write access: When a patient links to a care organization or grants family permissions through NovaSphere, authorized staff members and permitted family members may add or modify certain data, including medication schedules and appointment/to-do items. This write access is controlled by the patient's permission settings and the organization's staff permission configuration. All modifications are visible to the patient in their app.
For details, see our Privacy Policy.
6.Use of the Service
You agree to use Novaq only for lawful purposes. You must not:
- —Misuse or attempt to hack Novaq's systems.
- —Use Novaq to spread false information.
- —Access another person's account without permission.
- —Use Novaq for medical emergencies (Novaq is not a replacement for emergency services).
7.Medical & Health Disclaimer
Critical Notice — Not Medical Advice
Novaq is a digital wellness and caregiving coordination platform. It is NOT a medical device, healthcare provider, licensed medical professional, or diagnostic tool.
By using Novaq, you expressly acknowledge and agree that:
- —All health data, wellness insights, AI-generated suggestions, and informational content provided through Novaq are for GENERAL INFORMATIONAL PURPOSES ONLY.
- —Nothing in Novaq constitutes medical advice, diagnosis, treatment, or a substitute for professional medical judgment.
- —You must ALWAYS seek the advice of a qualified physician or healthcare provider with any questions regarding a medical condition.
- —You must NEVER disregard professional medical advice or delay seeking it because of something you read, viewed, or received through Novaq.
- —Novaq does not guarantee the accuracy, completeness, or reliability of any health-related information displayed within the application.
- —Novq LTD, its officers, directors, employees, agents, affiliates, and licensors shall bear NO LIABILITY for any harm, injury, death, loss, or damage arising from your reliance on information provided by Novaq.
Emergency Warning: If you or someone you know is experiencing a medical emergency, call your local emergency services immediately. Do not rely on Novaq for emergency response.
8.AI & Third-Party Disclaimer
AI-Powered Features
Novaq includes AI-powered features (Nova Assistant, Nova Desk) powered by Google Gemini. By using these features, you acknowledge that:
- —AI outputs are informational only — not medical advice, diagnosis, or treatment.
- —AI responses may be incomplete, inaccurate, or outdated.
- —You should not rely solely on AI outputs for health or safety decisions.
- —AI conversation data is stored to improve your experience. Anonymized and de-identified data may be used to train and improve Novaq's AI models. Your personal identity is never included in training data.
9.Third-Party Services
Novaq integrates with third-party services to deliver its functionality, including:
- —Supabase: Backend infrastructure and database
- —Firebase: Push Notifications
- —Google Gemini API: AI-powered features
- —Twilio: SMS notifications for emergency alerts
- —Vercel Analytics: Website performance monitoring
- —Resend: Email communications
Novaq is not responsible for the availability, accuracy, or data practices of third-party services. Their use is governed by their own terms and policies.
10.Intellectual Property
All designs, logos, features, and content in Novaq are owned by Novq LTD.
You may not copy, resell, or modify them without written permission.
11.Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms.
- Abuse system access.
- Engage in fraudulent activity.
You may also delete your account at any time from your settings.
12.Limitation of Liability
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Novq LTD, ITS DIRECTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, OR PERSONAL INJURY ARISING OUT OF THE USE OF THE APP.
THE CAP
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF:
- —The total amount paid by you to Novq LTD in the six (6) months prior to the claim; or
- —The sum of ₦5,000 (Five Thousand Naira).
SOLE REMEDY: YOU AGREE THAT IF YOU HAVE NOT PAID Novq LTD ANY AMOUNTS DURING THIS PERIOD, YOUR SOLE REMEDY SHALL BE TO CEASE USING THE APP AND DELETE IT FROM YOUR DEVICE.
13.Indemnification
You agree to defend, indemnify, and hold harmless Novq LTD and its guardian/directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
- —Your use of and access to the App
- —Your violation of any term of these Terms and Conditions
- —Your violation of any third-party right, including without limitation any privacy or intellectual property right
- —Any claim that your use of the App caused damage to a third party
Survival: This defense and indemnification obligation will survive these Terms and your use of the App.
14.Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-law provisions.
Any legal action not subject to arbitration (as set forth in Section 15 below) shall be brought exclusively in the courts located in Lagos State, Nigeria.
15.Dispute Resolution; Binding Arbitration
Please Read Carefully — This Affects Your Legal Rights
Any dispute, controversy, or claim arising out of or relating to this App, including its formation, interpretation, or breach, shall be referred to and finally resolved by binding arbitration. You and Novq LTD agree to waive any right to a trial by jury or to participate in a class-action lawsuit.
15.1 Arbitration Terms
- —The Venue: The arbitration shall take place in Lagos, Nigeria (unless otherwise agreed).
- —The Rules: The arbitration will be conducted under the rules of the Lagos Chamber of Commerce International Arbitration Centre (LACIAC) and/or the Arbitration and Conciliation Act.
- —The Language: The language of the arbitration shall be English.
- —The Decision: The arbitrator's award shall be final and binding on both parties, and judgment on the award may be entered in any court having jurisdiction.
15.2 CLASS ACTION WAIVER
You and Novq LTD agree that any arbitration or legal proceeding shall be conducted solely on an individual basis and NOT as a class action, collective action, representative action, or private attorney general action.
You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against Novq LTD. If this waiver is found unenforceable, the entire arbitration agreement shall be void, and disputes shall be resolved exclusively in the courts specified in Section 14.
15.3 Exceptions to Arbitration
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or data security.
16.Changes to the Terms
We may update these Terms occasionally to reflect new features or laws.
Updates will be posted here, and continued use of Novaq means you accept the new Terms.
17.Contact Information
If you have questions or concerns about these terms, reach out to us at:
hello@novq.app